Contacting Support¶
Need help? This guide explains how to get support on Gohorto.
Support Channels¶
In-Platform Support¶
- Use the support feature in the platform
- Submit support tickets
- Track ticket status
- Receive responses
Email Support¶
- Send email to support team
- Include detailed description of issue
- Attach screenshots if helpful
- Provide account information
Documentation¶
- Browse comprehensive documentation
- Search for specific topics
- Follow step-by-step guides
- Review FAQ and troubleshooting
Before Contacting Support¶
Gather Information¶
- What were you trying to do?
- What happened vs. what you expected?
- Error messages (if any)
- Steps to reproduce issue
- Browser and device information
Try Self-Help¶
- Check Common Issues
- Review FAQ
- Search documentation
- Try suggested solutions
Contacting Support¶
Support Ticket¶
- Go to support section
- Click "Create Ticket"
- Fill in issue details
- Submit ticket
- Track status
Email Support¶
- Use provided support email
- Include subject line describing issue
- Provide detailed description
- Include relevant information
Response Times¶
- General Inquiries: Typically within 24-48 hours
- Urgent Issues: Faster response for critical issues
- Technical Issues: May require additional time for investigation
What to Include¶
Issue Description¶
- Clear description of problem
- What you were doing when it occurred
- Expected vs. actual behavior
- Steps to reproduce
Technical Information¶
- Browser and version
- Operating system
- Device type
- Error messages
- Screenshots if applicable
Support Best Practices¶
- Be Specific: Provide detailed information
- Be Patient: Allow time for response
- Be Responsive: Respond to follow-up questions
- Be Respectful: Maintain professional communication
- Document: Keep records of support interactions
Next Steps¶
- Review Common Issues
- Check FAQ for answers